Refund policy
Last updated: 15 September 2026
We want the shirt you open to be the one you ordered, in the size that fits. This policy explains how returns and refunds work at Fashion Mesh. It does not affect your legal rights as a consumer.
30-day returns
You can return items within 30 days of delivery. This is longer than the 14-day cancellation period UK law gives you for online orders. To be returned, an item must be:
- unused and unworn, with any tags still attached
- in its original condition and packaging
- Its customer responsibility to arrange the return shipment and share the tracking details with us.
- There is no restocking fee.
As UK law allows, we may reduce a refund if an item has been handled more than you would need to check its size, style and quality.
Items that can’t be returned
Where we offer personalisation, an item printed with a name or number is made to your specification, so it can’t be returned unless it arrives faulty, damaged or not as ordered. Personalisation is not available on our current range.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or not what you ordered (for example the wrong item or size, or a printing mistake on our side), email support@fashionmesh.com with your order number, photos of the item and packaging, and a short description of the problem. We will put it right with a replacement or a full refund, including any return postage. Your rights under the Consumer Rights Act 2015 apply.
How to return an item
- Email support@fashionmesh.com within 30 days of delivery with your order number and the item you want to return.
- We’ll reply with the return address and instructions.
- Send the item back using a tracked postage service and keep your proof of postage.
Return postage is paid by you unless the item is faulty, damaged or not what you ordered.
Refunds
We refund to your original payment method within 14 days of receiving your return, or of receiving proof that you have sent it back if that is sooner. Delivery is free, so there are no delivery charges to refund. Your bank may take a few extra days to show the refund.
Exchanges
Want a different size or shirt? Return the original for a refund and place a new order, or email us and we’ll help you find the best option.
Contact
Email: support@fashionmesh.com
Phone: 07915606803
Address: Flat 7, 7 French Place, London, London E1 6JB, United Kingdom