Refund policy

Return and Refund Policy

Last updated: 03/09/2026

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • In its original, unworn condition
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation email or receipt)

Non-Returnable Items

The following items cannot be returned:

  • Personalised or custom-engraved jewellery (as these are made to your specifications)
  • Items that have been worn, damaged, or altered after delivery
  • Gift cards

How to Start a Return

  1. Email us at support@fashionmesh.com with your order number and reason for return
  2. We will review your request and respond within 2 business days
  3. If approved, we will provide you with return shipping instructions
  4. Send the item back to: Fashion Mesh Returns, Flat 7, 7 French Place, London, E1 6JB, United Kingdom

Items sent back without prior authorisation will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping, unless the item is faulty or we sent the wrong item. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Restocking Fees

We do not charge any restocking fees.

Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@fashionmesh.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Refund Processing

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved:

  • Your refund will be processed to your original payment method
  • Please allow up to 10 business days for the refund to appear on your statement
  • Your bank or card provider may take additional time to post the refund

Exchanges

We do not offer direct exchanges. To get a different item, please return the original item for a refund and place a new order.

EU/UK Consumer Rights

If you are in the United Kingdom or European Union, you have the statutory right to cancel your order within 14 days of receiving it, for any reason. This is in addition to our 30-day return policy. Your statutory rights are not affected.

Contact

For any questions about returns, email support@fashionmesh.com.