Refund policy

At Fashion Mesh, customer satisfaction is our priority. We are committed to providing a transparent and hassle-free shopping experience.

Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Include all original packaging, tags, and accessories.
  • Not show signs of damage caused by misuse, alteration, or improper handling.

Customized and Personalized Jewelry

Customized, engraved, personalized, or made-to-order jewelry pieces are created specifically for individual customers and therefore cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Examples include:

  • Engraved jewelry
  • Personalized name jewelry
  • Custom-designed pieces
  • Special order items created upon customer request

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the defect or damage

Our team will review your request and provide an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Refund

Return Process

To initiate a return, please contact our customer support team at:

Email: support@fashionmesh.com

Please do not return products without prior authorization.

Once approved, return instructions and the return shipping address will be provided.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product received is defective
  • The wrong item was shipped
  • The item arrived damaged

We recommend using a tracked shipping service, as Fashion Mesh cannot be responsible for returns lost in transit.

Refunds

Once returned items are received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your financial institution but generally take 5–7 business days after approval.

Order Cancellations

Ready-to-wear jewelry orders may be cancelled before shipment.

Customized and personalized orders may only be cancelled before production or customization work has begun.

Once production has started, cancellation requests cannot be guaranteed.

Exchanges

We replace items only if they are defective, damaged, or incorrectly supplied.

For exchange requests, please contact:

Contact Information

Fashion Mesh Customer Support

Email: support@fashionmesh.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM

Response Time: Within 24–48 business hours